Can't Open Splendide Door (2000S Models)

Can't Open Splendide Door (2000S Model )

If you can’t open the door on your Splendide® 2000 (likely model WD2000S or WD2000XC), it’s usually due to a safety lock mechanism that keeps the door sealed during and shortly after cycles. Here’s how to troubleshoot it safely 

👇🔒 1. Door Lock Timing — Wait a Few Minutes

After a wash or dry cycle, the door remains locked for 1–3 minutes while the drum stops spinning and the internal temperature/pressure stabilizes.

  • Wait at least 2–3 minutes after the end of the cycle.

  • You should hear a click when the lock releases.
    If it doesn’t click after that, continue below.

⚡ 2. Power/Control Lock Issues

If the machine lost power mid-cycle (breaker tripped, unplugged, etc.), the door may stay locked because the control board never got the “cycle complete” signal.

Try this:

  1. Unplug the washer-dryer.

  2. Wait at least 2 minutes (this resets the control board).

  3. Plug it back in and turn the selector to OFF.

  4. Then, set the dial to a short spin or drain cycle and press start — this can trigger the lock to release when it finishes.

💧 3. Water Still Inside the Drum

If water is still in the drum, the door will not open as a safety precaution.

Do this:

  • Set the dial to a “Drain” or “Spin” cycle to empty the drum.

  • If the machine won’t run, you can manually drain it:

    1. Turn off power and water.

    2. Locate the drain pump filter behind the lower front access panel.

    3. Slowly open the filter cap to let water drain into a shallow pan or towel.

    4. Once fully drained, try opening the door again.

⚙️ 4. Mechanical Door Lock Failure

If none of the above works, the door interlock switch (door lock mechanism) may have failed or jammed.
Common signs:

  • You hear no clicking sound when locking/unlocking.

  • The cycle won’t start because the machine “thinks” the door isn’t closed.

  • Door feels firmly sealed even when power is off.

In that case, you’ll likely need to replace the door lock assembly — Splendide part number 134101800 (used on many 2000-series units, but confirm by model tag).

🧰 5. Emergency Door Release

If you absolutely need to get the door open:

  • Unplug the unit.

  • Remove the top panel (usually a few screws on the back).

  • Look down toward the door latch area — there’s often a small manual release lever or tab on the lock housing.

  • Pull it gently to release the door.
    (Only do this if you’re comfortable accessing the internals safely.)

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