Shipping, Returns & Cancellations

Shipping & Returns & Cancellations 


All orders placed before 12PM EST M-F will ship out same day Monday-Friday. There is no shipping out on the weekend, if you order something Friday afternoon. It may not ship out until Monday morning. If you ship something Next Day Air on Friday night, you should not expect this until Tuesday as it will NOT ship out on the weekends. 

All Washers & Dryers ship out LTL Freight for $95.

Smaller parts and accessories have the option during checkout to expedite shipping for a charge if you happen to need your Splendide part quickly.

The delivery time for all products is 3 - 5 days when in stock and shipped (ground) the same day. The shipping prices, for most products, are as follows:

  • Economy (5-8 Business Days)
    • $8.50
  • Standard (3-4 Business Days)
    • $25.00
  • Express (1-2 Business Days)
    • $75.00
  • Alaska Shipping
    • $30.00
  • Flat Rate Shipping 
    • $55.00 (Heavy Weight Items - door, motors, etc)
    • $28.00 (Bulky Light Weight Items - door rings)
  • Special Order Parts - There are certain products that cannot be shipped Express due to the longer lead times on getting the parts. Our system does not always account for this, we may reach out to you after you placed your order and discuss the matter with you if needed. 

Returns Policy:

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  If, however, you have simply decided that you no longer need the part or have ordered the wrong part, there will be a 20% restocking fee. 

You should expect to receive your refund within a few weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Non-Returnable Products

  • Any product that has been installed
  • All electronic items including control boards

If you need to return an item, simply find the Contact Us page and provide your order number and the reason for your return. 


If you would like to cancel an order before it ships out, we will do our best to accommodate this but you will be subject to a 6% transaction fee. If your cancellation is due to an error on our part, we will of course issue you the full refund.